North Somerset Citizens Advice Bureau is a generalist advice service. Using the Citizens Advice service’s unique information system we can give you free, confidential, impartial and independent advice and information on a wide range of subjects.
If you need advice you may be able to find the information you require on this website by selecting an advice category:
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On the advice category pages you will find topical information and frequently asked questions and their answers.
CAB advice and information can also be found at www.adviceguide.org.uk.
If you need further advice or information and you live in the North Somerset area, we offer an advice by email service or you can contact us in person, by phone or in writing. See How to Contact Us
If you do not live in the area we cover, the national Citizens Advice service website includes a UK-wide directory of local CAB with their contact details and the services they offer.
If you are unsure about your entitlement to benefits, at North Somerset Citizens Advice Bureau we can advise you. We can help with unemployment benefits and income support, housing benefits, the social fund, tax credits, disability benefit and incapacity benefit and jobseekers allowance.
We also have information on the current social security benefits rates.
We can give practical help by helping you to work out your entitlement to benefits, help you fill in the appropriate forms, write review and appeal letters.
If necessary we can represent you at social security tribunals. We can take your case to the commissioners, if appropriate.
We press for improvements in social security law by using our knowledge of how people are affected by the current rules.
At North Somerset Citizens Advice Bureau we can advise you on all aspects of debt and the course of action open to you. We can help with preparing a budget statement, negotiation with creditors and representation at county court repossession hearings.
We press for improvements in how people in debt are treated by creditors by using our knowledge of how people are affected by current rules.
Alternative advice categories:
If you are unsure about your consumer rights, at North Somerset Citizens Advice Bureau we can advise you and help you to decide what to do next.
We can also give you practical help by negotiating with shops and traders, help you to write letters, phone or fax companies on your behalf, help you with forms, help you with small claims procedures at the county court.
If your problem is complex we can arrange an appointment with a specialist consumer adviser.
We press for improvements in consumer law by using our knowledge of how people are affected by the current rules.
Alternative advice categories:
At North Somerset Citizens Advice Bureau we can advise you on all aspects of housing including: rights and responsibilities of landlords and tenants, tenancies, housing benefit, rent problems, including establishing ‘fair rents’, advice on eviction and problems with neighbours.
If you problem is complex we can arrange an appointment with a specialist adviser.
We press for changes in housing law by using our knowledge of how people are affected by the current rules.
Alternative advice categories:
If you are unsure about your employment rights at North Somerset Citizens Advice Bureau we can advise you according to your written contract. If you don’t have a written contract we can advise you about your statutory rights including the minimum wage and holiday pay. We can give advice about benefits or tax credits you are entitled to when in work. We can also advise on race and sex discrimination at work.
We can give you practical help by helping you make a claim for unpaid wages, checking redundancy payments are correct, advising on changes to terms and conditions, advising on your employee’s individual rights and identifying possible claims for unfair dismissal.
If necessary we can help take a claim to an employment tribunal. If your problem is complex we can arrange an appointment with a specialist employment adviser.
We press for changes in employment law by using our knowledge of how people are affected by the current rules.
Alternative advice categories:
At North Somerset Citizens Advice Bureau we can help you gain access to justice, advise you on your entitlements under the community legal service, pursue compensation for accidents and injuries and give advice and guidance about going to court.
If necessary, we can make an appointment with a legal representative.
We press for improvements in legal services by using our knowledge of how people are affected by the current rules.
At North Somerset Citizens Advice Bureau we can give advice on tax problems, including income tax, tax credits, inheritance tax and council tax.
We press improvements in tax law by using our knowledge of how people are affected by the current rules.
Alternative advice categories:
At North Somerset Citizens Advice Bureau we can give advice on many aspects of immigration such as: visitor visas, fiance(e)/spouse visas, student visas, settlement visas, work permits, immigration status, welfare benefits, asylum seekers and refugees.
We press for improvements in immigration law by using our knowledge of how people are affected by the current rules.
At North Somerset Citizens Advice Bureau we can advise you on all aspects regarding the family, including: separation and divorce, maintenance and child support, parents rights and responsibilities, birth and adoption, change of name, what to do when someone dies.
If necessary we can refer you to a counsellor, a mediator or make an appointment to see a family lawyer.
We press for improvements in family law by using our knowledge of how people are affected by the current rules.
Alternative advice categories:
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